STEVEN R. ABEL, PHARM.D., FASHP, is Associate Vice Provost for Faculty Affairs and Bucke Professor of Pharmacy Practice, College of Pharmacy, Purdue University, West Lafayette, IN. PAUL INTREVADO, B.COM., B.SC.(ENG.), M.SC.(ENG.), is Ph.D. candidate, Healthcare Operations and Information Management, Desautels Faculty of Management, McGill University, Montreal, Quebec, Canada. LEYLA OZEN, PH.D., is Assistant Professor of Decision Services, College of Business, San Francisco State University, San Francisco, CA.