A mental health home visit service partnership intervention on improving patients' satisfaction

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Abstract

Aims

To investigate a partnership intervention of the community-based and hospital-based home visit to improve patients' satisfaction.

Methods

A time series quasi-experimental quantitative design was used. The experimental group had “partnership intervention”, while the control group maintained routine home visits. Patient satisfaction was measured pre-intervention, six months and 12 months after the partnership intervention.

Results

Six and 12 months after partnership intervention, in the experimental group, items related to stabilizing disease conditions, improving daily living abilities, enhancing communication ability and providing relevant resources were significantly higher than pre-intervention. However, 12 months after the intervention, the influence of the intervention became weaken.

Conclusions

The partnership intervention can significantly improve patients' satisfaction with home visit service.

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