Physicians with multiple patient complaints
Not so random
‘Bad apples’
Identification of doctors at risk of recurrent complaints
TeamGAINS
Developing a patient measure of safety (PMOS)
Staff perceptions of quality of care
Assessment of the global trigger tool to measure, monitor and evaluate patient safety in cancer patients
On higher ground
Development and reliability of the explicit professional oral communication observation tool to quantify the use of non-technical skills in healthcare
Co-ACT—a framework for observing coordination behaviour in acute care teams
To what extent are inpatient deaths preventable?
To what extent are inpatient deaths preventable? The author's reply