Assessing patient-centred care through direct observation of clinical encounters
Swimming ‘upstream’ to tackle the social determinants of health
The underappreciated role of habit in highly reliable healthcare
The problem with Plan-Do-Study-Act cycles
Patient safety room of horrors
Providers contextualise care more often when they discover patient context by asking
Addressing basic resource needs to improve primary care quality
Reliable implementation of evidence
Patient and family engagement
What methods are used to apply positive deviance within healthcare organisations? A systematic review
Value of small sample sizes in rapid-cycle quality improvement projects
Misinterpretation of meaning and intended use of potentially preventable readmissions
Response to
Measuring and improving patient safety culture