The importance of person centred care has been dominant in End of Life Care (EoLC) national guidance since publication of the EoLC Strategy in 2008. However, variations in quality of care remain concerning. National frameworks have been developed to enable care providers to drive changes to improve patient care and experience (NPELCP 2015). It is therefore important to explore what patients and those close to them think about services they encounter; it is widely recommended that engaging with service users should inform ongoing service improvement strategies.Aim
In one acute hospital trust:Results
20 interviews completed. Qualitative data analysis is currently being undertaken using Thematic Analysis. Initial emerging themes identify the following:Conclusion
Study findings will contribute to a greater understanding of the inpatient experience within the acute hospital setting, as well as provide information directly to the acute trust to promote local change and improvements to care delivery.