Coordination Center Uses Real-time Data to Speed Collaborative Decision-making: A nurse navigator serves as the ED point person, streamlining communication and anticipating services required for incoming patients

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Abstract

To handle increasing volumes better, Yale New Haven Hospital has opted to centralize operational decision-making in a new Capacity Coordination Center. Here, a nurse navigator representing the health system’s two busy adult EDs works with representatives from EMS, admitting, bed management, and other key operations to manage incoming and outgoing traffic optimally and to anticipate clinical services that may be needed further upstream.

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