How GPs can help reduce inappropriate attendance

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Daniel Jones explains the benefits of a scheme in which doctors in emergency departments see and treat patients who are deemed to be minor casesSummaryYork District Hospital emergency department (ED) piloted a scheme in which GPs work alongside ED staff. By seeing and treating minor cases, the GPs allowed ED staff more time to care for acutely ill patients, thereby reducing waiting times and the rate of inappropriate attendance, and improving patient flow. This article discusses the scheme and a qualitative review of how staff perceived it. Findings from the review suggest that the introduction of GPs to EDs can improve the healthcare experience for staff and patients.

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