Tackling incidents of violence, aggression and antisocial behaviour

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Abstract

Salford Royal NHS Foundation Trust has developed and implemented a strategy to reduce the number of incidents of violence, aggression and antisocial behaviour in its emergency department. The strategy, which includes the introduction of a nurse co-ordinator role and withdrawal of treatment from persistent offenders, has ensured the care environment is safer and calmer for patients and staff. This article discusses different aspects of the strategy and the ethics of withdrawing care from patients.

Natalie Houghton and Neill Hughes outline their trust's strategy for reducing the levels of abuse and assault experienced by emergency department staff

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