Solving Intra-Company Conflicts Using the RAMONA-Interactive Negotiation Support System

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Abstract

A key issue within manufacturing organizations is how to induce the different departments and/or interest groups to work most effectively for the common good of the company. In almost every company daily conflicts exist between different interests and/or interest groups. For example in a typical manufacturing company, production management and marketing management perspectives can contain different goals with respect to the terms of sales with resultant inefficiencies. This paper describes 1) in detail the RAMONA-program a user-friendly interactive Negotiation Support System, and 2) how RAMONA can support the different interest groups involved in intra-company negotiations for the overall benefit of the firm.

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