A Model of Emergence and Dysfunctional Effects of Emotional Conflict in Groups

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Abstract

The current study tested a model of group effectiveness in which emotional conflict, negative affective tone in groups, and group mean agreeableness were proposed as key antecedent variables. Data collected from 84 project groups supported the proposition that group-level agreeableness was significantly related with emotional conflict, and that emotional conflict indirectly affects group outcomes through group-level negative affective tone and contextual-discretionary behaviors, as opposed to task-related behaviors. Findings are discussed in terms of how group members' personality foster emotional conflict in groups and the implications of these findings for group effectiveness research as well as the management of project groups.

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