The Identification and Measurement of Quality Dimensions in Health Care: Focus Group Interview Results

    loading  Checking for direct PDF access through Ovid

Abstract

The identification and measurement of service quality are critical factors that are responsible for customer satisfaction. This article identifies 11 attributes that define quality of care and patient satisfaction and reveals various gaps among the patient, physician, and administrator groups in the perceived importance of those dimensions. Managerial implications for patient-focused health care are discussed.

Related Topics

    loading  Loading Related Articles