To determine where to place patient status displays for family members in the operating room family waiting room at The Children’s Hospital of Philadelphia.Methods:
We calculated the percentage of seats from which wall monitors placed in hypothetical positions would be usable. We validated the usability of the new monitors by observing nonemployees’ use of monitors in the waiting room 1 week before and 1 week after implementation.Results:
Compared to the legacy monitor, the new monitors were observed to be used from more locations within the waiting room and more people were observed to use the new monitors soon after entering the waiting room.Conclusions:
Seemingly trivial decisions like where in a waiting room to place monitors can be informed by careful data collection and the consequences can observably impact communication between hospital staff and family members waiting for loved ones in surgery.