Patient access world is changing: Prepare for new service challenges

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Warning: Your staff must be ‘very skilled’(Editor's Note: This is a special issue of Hospital Access Management that is focused on patient access and customer service. Inside, we give strategies for handling the most challenging customer service situations, including using feedback from patients to improve their satisfaction, giving patient access staff members the ability to provide excellent service, and evaluating the customer service provided by members of your department.)

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