Dont wait for patient to ask about costs —


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Abstract

Tell them upfrontEXECUTIVE SUMMARYAfter an electronic payment estimation tool was implemented, point-of-service collections at Advocate Illinois Masonic Medical Center in Chicago increased by 294%.To be sure patients are given correct information:• Tell patients their out-of-pocket expense at the point of scheduling.• Give price estimates to inpatients and emergency department patients.• Be clear that the quote given is an estimate.

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