Patients want self-service, but they aren't finding it in access areas


    loading  Checking for direct PDF access through Ovid

Abstract

Online options are ‘severely lacking’EXECUTIVE SUMMARYPatients increasingly want self-service options, such as online registration and appointment scheduling, but few patient access areas offer these. To meet the needs of patients:Allow patients to verify information online instead of over the phone.Email patients with a link to confirm appointments.Have registrars actively promote kiosk use.

    loading  Loading Related Articles