Simple Fix if Legal Name Differs From the One Patient Gives to Registrar: Change puts stop to frequent complaints


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Abstract

Patient complaints and claims denials stemmed from discrepancies between their preferred and legal names at Ochsner Health System. To address this, a separate field was created for the patient’s preferred name, staff and clinicians know how patients want to be addressed, and the correct name goes on the claim without disturbing the integrity of the medical record.

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