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Are you on board with The Joint Commission's FPPE/OPPE requirements?
A new look at the hospital patient grievance process
Complaint or grievance, you better have a policy
TJC's take on patient complaints
TJC's Medicare condition-level follow-up survey
CNE questions
Preparing for your 2010 survey? Here's some tips
Patient-centric care decreases ED visits
Patient satisfaction upon discharge improved
Patient satisfaction is a best practice