Improving pharmacy counselling skills: an interdisciplinary model of support for students with English as an additional language

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Abstract

Objectives

The pilot project, described in this paper, targeted English as an additional language (EAL) students to facilitate their development of patient counselling communication skills.

Methods

An interdisciplinary content-based model was developed drawing on an interactional sociolinguistic framework to map language use valued in pharmacy counselling. Evaluation included analysis of successive self-assessments and surveys of students, surveys of teaching staff and final test results.

Key findings

Evaluation indicated that the interdisciplinary model was highly successful in improving EAL students' competency in pharmacy counselling.

Conclusions

The model may have possible wider application for education in health professional programmes.

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