The Right Tool for the Right Job: The Value of Alternative Patient Experience Measures

    loading  Checking for direct PDF access through Ovid

Abstract

Patient-reported experience of care predicts health care outcomes. Fourteen US and Canadian practices intercalated a standard ambulatory care Consumer Assessment of Healthcare Providers and Systems (CAHPS) survey within their usual Internet-based survey to compare results from the Internet survey, Internet CAHPS survey, and a mailed CAHPS survey. They found that practice performance rankings obtained via the multi-item CAHPS survey were equivalent to a single measure captured by the Internet survey.

Related Topics

    loading  Loading Related Articles