Informational influence as a determinant of perceived task characteristics and job satisfaction

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Abstract

Task characteristics and informational cues about the task were manipulated in a laboratory investigation of the impact of objective task design and informational influence in determining employees' perceptions of task characteristics and job satisfaction. Although a manipulation check involving 33 control Ss confirmed differences between the 2 experimental tasks (enriched and unenriched), results of the experiment with 42 graduate business students showed the major determinant of perceptions of task characteristics (Job Diagnostic Survey–JDS–and the Job Characteristic Inventory) and job satisfaction (JDS) to be informational influence in the form of cues about the task as either enriched or unenriched. Findings suggest that (a) job characteristics may be socially constructed as well as objective realities and that (b) perceptual measures of task dimensions may be susceptible to bias from informational cues. (39 ref) (PsycINFO Database Record (c) 2006 APA, all rights reserved)

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