Temporal variables in telephone crisis intervention: Their relationship to selected process and outcome variables

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Analyzed temporal variables (counselor talk, caller talk, and silence) in a sample of taped calls to a suicide prevention and crisis service. In comparing 3 outcome groups (showing, not showing, or canceling subsequent appointment for face-to-face counseling), the most important finding was that no-show calls had more silence than the other 2 groups. (6 ref) (PsycINFO Database Record (c) 2006 APA, all rights reserved)

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