Investigating Repeat Service Calls

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Service on demand (repair) is a regular part of medical equipment maintenance. Repair can be approached as a 1-time situation of finding the problem and fixing it, or it can be approached as an integral part of keeping the medical device environment in full functioning condition at managed cost. The latter requires an organized commitment to not only repair but also determine why repair was needed and what if anything could be done to reduce subsequent failures. This is particularly the case for repeat service calls over an unexpectedly short period.

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