A Wound-Care Process Model Improves Emergency Department Turnaround Time

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Numerous studies demonstrate that patient satisfaction correlates with perceived timeliness of care. Turnaround time data identified laceration patients as a subset of emergency department patients who were not receiving high-quality care. With the Define-Measure-Analyze-Devise-Verify methodology, root causes of delay in operations were sought, and remedies were devised. An education module and an improved patient-care process model were implemented. Through the use of continuous quality improvement, a wound-care process model improved turnaround times for laceration care by 30 minutes.

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