The Positive Effect of Resilience on Stress and Business Outcomes in Difficult Work Environments

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Abstract

Objective:

To examine whether resilience has a protective effect in difficult work environments.

Methods:

A survey of 2063 individuals measured individual resilience, stress, burnout, sleep problems, likelihood of depression, job satisfaction, intent to quit, absences, and productivity. It also measured work characteristics: job demands, job influence, and social support. Multivariate and logistic regression models examined the main effects and interactions of resilience and job characteristics.

Results:

High strain work environments (high demand, low influence, and low support) have an unfavorable effect on all outcomes. Resilience has a protective effect on all outcomes. For stress, burnout, and sleep, higher resilience has a more protective effect under low-strain conditions. For depression, absence and productivity, resilience has a more protective effect when job strain is high.

Conclusions:

Workers with high resilience have better outcomes in difficult work environments.

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