If You Book It, Will They Come? Attendance at Postdischarge Follow-Up Visits Scheduled by Inpatient Providers

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BACKGROUND:Postdischarge follow-up visits (PDFVs) are widely recommended to improve inpatient-outpatient transitions of care.OBJECTIVE:To measure PDFV attendance rates.DESIGN:Observational cohort study.SETTING:Medical units at an academic quaternary-care hospital and its affiliated outpatient clinics.PATIENTS:Adult patients hospitalized between April 2014 and March 2015 for whom at least 1 PDFV with our health system was scheduled. Exclusion criteria included nonprovider visits, visits cancelled before discharge, nonaccepted health insurance, and visits scheduled for deceased patients.MEASUREMENTS:The study outcome was the incidence of PDFVs resulting in no-shows or same-day cancellations (NS/SDCs).RESULTS:Of all hospitalizations, 6136 (52%) with 9258 PD-FVs were analyzed. Twenty-five percent of PDFVs were NS/SDCs, 23% were cancelled before the visit, and 52% were attended as scheduled. In multivariable regression models, NS/SDC risk factors included black race (odds ratio [OR] 1.94, 95% confidence interval [CI], 1.63–2.32), longer lengths of stay (hospitalizations ≥15 days: OR 1.51, 95% CI, 1.22–1.88), and discharge to facility (OR 2.10, 95% CI, 1.70–2.60). Conversely, NS/SDC visits were less likely with advancing age (age ≥65 years: OR 0.39, 95% CI, 0.31–0.49) and driving distance (highest quartile: OR 0.65, 95% CI, 0.52–0.81). Primary care visits had higher NS/SDC rates (OR 2.62, 95% CI, 2.03–3.38) than oncologic visits. The time interval between discharge and PDFV was not associated with NS/SDC rates.CONCLUSIONS:PDFVs were scheduled for more than half of hospitalizations, but 25% resulted in NS/SDCs. New strategies are needed to improve PDFV attendance.

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