On the Same Page: Nurse, Patient, and Family Perceptions of Change-of-shift Bedside Report

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Abstract

Purpose:

The purpose of this study was to explore nurse, patient, and family perceptions about change-of-shift bedside report in the pediatric setting and to describe specific safety concerns that were identified during change-of-shift handoff.

Design and Methods:

An exploratory-descriptive qualitative study designed to elicit nurse, patient, and family experience with change-of-shift bedside report was utilized for this study. Interviews were conducted and reviewed to identify common themes.

Results:

Data analysis revealed the emergence of the following themes: perceived barriers, patient safety, and impact on patient care. Study participants found that bedside report promotes patient safety and is the preferred form of change-of-shift handoff communication. Additionally, participants stated there is increased accountability and increased transparency as everyone involved in bedside report is “on the same page.”

Conclusion:

The study results are consistent with current literature suggesting that bedside report contributes to effective communication and increases patient safety.

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