The quality agenda in the NHS is often discussed, but research found there is confusion over what quality means and several barriers to achieving it
Feary S (2012) Barriers to managing and improving quality. Nursing Times; 108: 10, 12-14.
Although the term “quality” is frequently used in healthcare, there is confusion over what it means and how to improve it. The Chartered Quality Institute commissioned a survey to investigate staff views on quality and its implementation. This article reports on the results and makes recommendations.