•This article has been double-blind peer reviewed
One ward designed an initiative for patients and visitors to provide feedback on care, which allowed staff to address key issues in the Francis report
Nursing Times; 112: online issue 2, 7-8.
An initiative was developed to address local issues and key lessons in the Francis report by listening to patients. Targeting the views of all parties can help teams provide responsive high-quality care that reflects on, and learns from, people using and delivering the service. This article details how it can be implemented in a range of settings and adapted to target the views of staff, patients and specific operational issues.