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Author Moi Ali is a communications consultant; board member of the Scottish Ambulance Service and of the Professional Standards Authority for Health and Care and former vice-president of the Nursing and Midwifery Council. It is impossible not to communicate in an interaction, and non-verbal communication can sometimes be more powerful than words. Our body language may betray what we really think or feel, but it can also be used as a positive tool by nurses to reinforce the spoken word and help you understand how a patient really feels. This third part in our six-part series on communication looks at verbal and non-verbal communication and their unintended consequences.Citation Ali M (2018) Communication skills 3: Non-verbal communication.