Communication 5: Effective listening and observation skills

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The fifth article in our six-part series on communication skills explores how nurses can improve their listening and information-gathering skills. It looks at how patients' recall of information can be improved, enhancing effective communication.This article has been double-blind peer reviewedIn this article…Why listening and information-gathering skills are importantThe value of ‘mindful’ listeningReflecting on your listening skills

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