Communication 6: difficult and challenging conversations

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De-escalation/Managing anger

This article has been double-blind peer reviewed

In this article…

Abstract The final article in our six-part series on communication skills looks at how to approach people who are aggressive, angry, abusive, hostile or confrontational. It discusses various communications techniques and approaches that can help when managing challenging situations.

CitationAli M (2018) Communication skills 6: difficult and challenging conversations. Nursing Times; 114: 4, 51-53.

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