Exchanging information: patients' views on health care

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Christine Wilson and colleagues discuss the results of an evaluation of how patients in an NHS trust receive information about their health care and how they seek advocacy, and make recommendations for senior nurses


Patient support systems in Wales, including information services, are delivered by front line staff rather than dedicated support services teams. This article discusses an evaluation of patients' healthcare information experiences in primary and secondary care settings, and argues that front line staff are improving care by encouraging a communicative partnership with patients.

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