Case Management at What Expense? A Case Study of the Emotional Costs of Case Management

    loading  Checking for direct PDF access through Ovid


Case management, which has its historical roots in community and public health, seeks to coordinate care, decrease costs, and promote access to appropriate levels of service. The case management system in this case study underscores the potential negative outcomes that can result from ignoring the hollstic approach represented by an implemented case management system as a cost control mechanism. These negative outcomes not only include those expenditures of resources usually included when describing costs of care, but include those emotional costs of the system, patient, and case managers. Several needed system changes are identified and recommendations provided.

Related Topics

    loading  Loading Related Articles