Hassles: Their Importance to Nurses' Quality of Work Life

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Executive SummaryPrior studies of factors influencing nursing satisfaction have demonstrated the effects of job content, work environment, and communication on overall satisfaction.This study explores the frequency, relative magnitude, and nature of the hassles that can significantly affect the quality of nursing care, work flow, and nurse retention.Nurses (121) from inpatientand outpatient departments participated in focus groups to explore the hassles and stressors encountered in the work place.Social/environmental hassles were reported most frequently by both inpatient and out patient groups including examples of interdepartmen tal coordination of supplies and services and environmental noise.Operational hassles were cited second including overwhelming work assignments, staffing shortages, and missing or dysfunctional equipment.The authors clearly outline opportunities to reduce hassles and subsequently reduce nurse dissatisfaction, burnout, and ultimately turnover.

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