Using Empowerment to Build Trust and Respect in the Workplace: A Strategy for Addressing the Nursing Shortage


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Abstract

Executive SummaryPressures such as downsizing, resource constraints, and strained interdisciplinary relationships challenge the sense of stability of the work environment for nurses.The authors evaluated the effects of employee empowerment on perceptions of organizational justice, respect, and trust in management. The authors hypothesized that job satisfaction and organizational commitment ultimately benefit from efforts to improve employees' perceptions of empowerment.Using Rosabeth Kanter's theoretical framework of organizational empowerment and numerous other research findings, the authors surveyed a sample of 273 medical-surgical and critical care nurses.Study results revealed that structural empowerment had a direct effect on interactional justice, respect, and organizational trust.Similarly, empowerment had a cascading effecting on organizational trust, job satisfaction, and organizational commitment.The pivotal role and importance of the nurse manager in creating and maintaining trust with staff is reinforced by this research.

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