Evaluating Recruitment Process Through ‘Mystery Shops’


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Abstract

Executive SummaryNationally health care facilities and systems have pulled out all the stops in developing marketing materials and strategies to meet recruitment challenges.Yet, are the customer's needs being met?The Mystery Shop provides an alarming snapshot of the issues in health care recruitment today and serves as a cautionary tale to those in health care administration.A dialogue between nursing and hospital administration and those in the HR/recruitment arena will serve to determine what steps need to be taken to ensure your financial investment will yield recruitment and retention success.

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