Bossing or Serving?: How Leaders Execute Effectively

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Executive SummaryMany new leaders believe that the way to get things done is to be autocratic and directive.Successful leadership is a negotiated process with the employees that must be mutually satisfying for the evolution into a high-performing unit or organization.Well-intentioned leaders often overlook the very simple truth of learning to help people move forward in their work and to treat people as decent human beings.

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