The Return of the Smiley Face

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EXECUTIVE SUMMARY▸ The iconic, ubiquitous smiley face of the 1960s and '70s represented happiness that could be taken in and felt deeply, even if only for a moment.▸ Today we are in a much different world, one in which the understanding of the value of happiness can seem distant.▸ Talking about “feelings” does not go over well in the board room, in setting workforce management strategies, or in budget discussions.▸ That could all be changing and we may finally be getting the attention of leadership on this long neglected and important topic.▸ The cost and quality implications of an unhappy workforce seem immense.▸ We can keep trying to squeeze more out of our health care workforce or we can invest in their well-being and get more out of them.

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