Photo Identification on a Medical-Surgical Unit Improves Communication Resulting in Positive Patient Outcomes


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Abstract

Executive Summary▸ Creating an environment that allows for ease of communication is imperative to meet the demands of health care that is focused on quality, safety, and outcomes.▸ As a way to improve the communication between and identification of nursing staff by the interprofessional team, a process was created to aide in timely identification and communication between health care members.▸ Enhanced communication can result in an increase in Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) scores for patient satisfaction in responsiveness, communication with nurses, and bathroom help.

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