Mobilizing Clinical Contact Centers in the Veterans Health Administration: Nurses on the Front Lines

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The network of Clinical Contact Centers (CCCs) in the Veterans Health Administration (VHA) provides access to immediate triage and urgent care with a robust national infrastructure, using virtual care modalities during routine operations and as an extension of VHA Comprehensive Emergency Management Programs. Registered nurses and advanced practice registered nurses in CCCs also utilize virtual care to provide outreach in rural and underserved communities. How nurses in CCCs augment urgent and ongoing care in routine, disaster, and post-recovery operations is described.

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