The outpatient clinic visit is a complicated balance of relationship building, information sharing, and care coordination. To date, video media has not been used in outpatient OB-GYN offices as a mode of patient education. Our objective was to pilot an informational video for new patients presenting for infertility workup and treatment, to increase patient knowledge and satisfaction while shortening visit time.METHODS:
We designed a randomized trial in an outpatient clinic at a large, academic medical center. All new patients presenting to one provider for infertility workup/treatment from February–July 2015 were randomized to receive the ten-minute informational video or standard education. Outcomes included knowledge, satisfaction, and visit length.RESULTS:
Of the 20 patients were reached and eligible for the study, 17 (85%) participated. 10 received the video, and 7 received standard care. Average age and length of infertility were similar (33.5 vs 31.9, P=.51; 1.4 vs 1.3, P=.84). The intervention group had significantly increased knowledge (32% vs 0%). All participants were “very satisfied,” with their visit. The intervention group's visit length was shorter, but was not statistically significant (16.3 vs 17.2, P=.77).CONCLUSION:
Video education is acceptable to patients, and results in improved patient knowledge, consistent satisfaction, and potentially decreased visit time. Video media may be an effective method of seeing patients more efficiently, allowing the provider to focus on more personalized aspects of care. In the modern provision of medicine, time is money. We believe our study can help providers to spend it better: with their patients.