Implementing Patient Satisfaction Surveys to Assess Resident Professionalism and Communication

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To develop and implement an outpatient patient feedback measure to assess OBGYN resident professionalism and communication.


After obtaining institutional IRB exemption, we used four questions from inpatient Press Ganey survey assessing communication and professionalism (Did your doctor: 1) treat you with courtesy and respect; 2) listen carefully to you; 3) explain things in a way you could understand; and 4) give you time to ask questions) with the answer scale: Never, Rarely, Sometimes, Always. We administered the same questions to OBGYN residents to determine their baseline perception of their patient–physician communication and professionalism skills.


This was a longitudinal study, with collection of outpatient OBGYN patient surveys initially over 3 months. After pilot data (n=22) yielded the same answer (Always) for each question, the answer scale was changed (Yes, No, and Unsure). Data from the new questionnaire (n=34) again yielded the same answer (Yes) to each question. Resident answers showed slightly more variation. All residents (n=17) felt they treated patients with courtesy and respect and gave time for questions. Only 1/17 resident felt s/he sometimes did not listen carefully to patient concerns and 5/17 residents felt they had a hard time explaining things in a manner patients would understand.


This was initiated to create a template that could be used by other residency programs as part of their evaluation system.


This is not useful in its current form. I plan to reassess the survey content, process and administration.

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