680 Development and evaluation of return calls – a tool to enhance return to work for long-term absenteeism

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Since 2002, long-term absenteeism in Belgium has steadily increased each year. In 2016, 5.13% of the Belgian working population was on sickness absence for >1 month. In Belgium, sickness-absence benefits are paid by the employer in the first month and subsequently by social security. To increase the RTW chances among employees with long-term absenteeism, Mensura Occupational Health Services (OHS) developed return calls.


Mensura OHS developed the following procedure:


By the end of 2017, return calls will be evaluated by:


By the ICOH 2018 Congress, preliminary results will be available.


Return calls can establish a proactive, constructive approach to increase the chances of successful reintegration of employees on sick absence. The results may inform targeted strategic-policy advice to reduce and prevent long-term absenteeism in companies.

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