Violence at work is a psychosocial risk that safety and health occupational teams have to deal with nowadays. A program to assist workers in dealing with violent incidents was developed in 2008 in a national logistics company to address legal, security, psychological, and occupational health requirements for workers. The psychological support aspects of the program are accomplished by phone within 24 to 48 hours after the incident, with follow-ups after 15 and 30 day periods. The objective of this study was to gather data relating to psychological support requirements of workers who had been victims of violent episodes in the course of their work, typically during the theft of their cargo.Methods
A longitudinal study carried out in a logistics company located in São Paulo, Brazil, during 2014–2016. Data was gathered from company notifications of violent incidents relating to theft of cargo in 5 regions of the country.Results
The average number of violent events during the three years of the study did not vary significantly from year to year and averaged 1833 events per year. The greatest frequency of events occurred during the second half of the year (53.9% average). The regions of the country with the highest percentage of events were the southeast (68.3% average) and the least was the north (2.3% average). Requests for psychological support rose by an average of 69.0% during the study period. About 16.0% of events resulted in support requests in 2013, while 43.6% of cases generated support requests in 2016. The region generating the most psychological support requests was the southeast (33.0% average) and the least was the northeast (22.7% average).Discussion
The data demonstrated that while the overall number of incidents remained consistent, the number of support requests from workers rose significantly during the study period. We infer from this data that the support program is viewed by the workers as being an effective tool to deal with violent incidents. It is necessary to discuss regional strategies to help increase worker use of the program. It is also recommended to analyse the impacts of violent episodes on workers and whether the psychological follow up reduces the damage to their mental and physical health.