Working With Transgender Individuals in Case Management Practice

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Purpose and Objectives:To understand key concepts, effective communication strategies, and a broad range of health and human services for transgender persons in order to enhance the effectiveness of case management services.Primary Practice Settings:Individuals who identify as transgender or gender variant.Findings/Conclusions:Transgender persons have faced historic challenges in accessing health care services that are respectful, sensitive, and affirming. Case managers have the opportunity to serve as an advocate for these individuals by understanding effective communication strategies as well as medical, behavioral, and social services to support transgender persons through the transition process.Implications for Case Management Practice:To be effective with transgender persons, case managers need to know key terms and communications strategies, medical treatment options, behavioral health issues that need to be evaluated and addressed, and social services available to transgender persons.

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