Leadership Presence: A “Must” Skill for Impactful Case Manager–Client Relationship

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Abstract

Successful case manager–client relationships are those that demonstrate a humanistic, personal, empathetic, and empowering approach to health care provision. This editorial discusses leadership presence as an essential skill for professional case management practice and the impact of such relationships on the client/support system experience of care. It also presents a framework for building impactful and therapeutic relationships. In addition, it offers a list of key strategies that contribute to the success of the professional case manager.

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