Implementing Patient- and Family-Centered Care: Part II – Strategies and Resources for Success

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Abstract

Part I of this series, “Implementing Patient- and Family-Centered Care: Understanding the Challenges” (Abraham & Moretz, 2012), highlighted a myriad of obstacles that interfere with transforming an organization into one that truly embraces patient- and family-centered care. The questions remain: What steps can nurses take to champion patient- and family-centered care in their own settings? Further, how can nurses advocate for building partnerships with patients and families across their organization? Part II of this series focuses on overcoming attitudinal and organizational challenges to successfully implement patient- and family-centered care. Here, strategies and resources that nurses can use to advance the practice of patient- and family-centered care are shared. These comprise three broad areas: 1) educating oneself and a team in detail about patient- and family-centered care, 2) educating others in the unit or hospital to broaden awareness and understanding, and 3) involving leadership in creating the infrastructure to sustain and grow patient- and family-centered care. To support this process, several organizations that can serve as models are identified, and lessons learned from a number of health care organizations committed to making patient- and family-centered care an organizational priority are shared.

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