Sample Policies for Your Policy and Procedure Manual

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Abstract

A policy and procedure manual is a tool to set guidelines and expectations based on the mission and vision of an office. If a manual is not available to set guidelines, the employees may make their own decisions to solve problems, which can often result in confusion, inconsistencies, and mistakes. A well-written policy manual will also benefit the staff by providing them with a quick resource for decision-making. This will increase the quality of service by reducing the risk of potential mistakes that can be made in a busy practice.

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