Predictors of Emotional Exhaustion Among Nonresidential Staff Persons

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A revised version of the model of staff burnout developed by Yoe, Gordon, Burchard, Hasazi, and Dietzel (1986) was examined using self-report questionnaire data obtained from 94 nonresidential psychosocial rehabilitation staff persons from 12 community agencies in Maryland. The relationships between emotional exhaustion and a number of demographic and job characteristic variables were also investigated in an exploratory manner using correlational techniques. The model as a whole including perceived understaffing, consumers’ difficult behavior, staff age, workplace social support, and job satisfaction significantly predicted emotional exhaustion. The first two variables were positively correlated with emotional exhaustion, whereas the last three were negatively correlated. In contrast to the hypothesized variables, zero-order correlations revealed that job tenure, length of time working in human services, number of consumers worked with weekly, work expectations, self-reported lateness, and self-reported absence from work were not significantly correlated with emotional exhaustion. College graduates had significantly higher emotional exhaustion than less well-educated staff. Results provided support for the revised model of staff burnout and are viewed as generalizable to nonresidential psychosocial rehabilitation workers as a whole. Methodological issues and practical implications are discussed.

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