From Survival to Achievement: Follow the Yellow Brick Road

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Originally published in Contemporary Psychology: APA Review of Books, 1978, Vol 23(11), 938–940. Reviews the book, Managing the Human Service Organization: From Survival to Achievement by Richard Steiner (1977). In his preface to this volume, Steiner identifies his focus as governmental human service agencies at the state and local levels. This focus is arbitrary and limiting. He ignores the federal government, because delivery occurs at lower levels. He also ignores private human service agencies, because the “major avenues for improving the management, planning and delivery of human services involve intergovernmental and public/private relationships.” Because of these exclusions and because of his subsequent failure to readdress intergovernmental and public/private relationships, Steiner's volume falls considerably short of one of its stated objectives: to emphasize “the role and importance of the human service organization in the overall delivery mechanism.” (PsycINFO Database Record (c) 2006 APA, all rights reserved)

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